At 13 Melbourne Taxi, we understand that travel plans can change. Our cancellation and refund policy is designed to be fair, transparent, and easy to understand, ensuring a smooth experience for our customers.
Booking Cancellation
Customers may cancel their booking by contacting us via phone, email, or online booking system. To avoid any charges, cancellations must be made within the allowed time frame mentioned below.
- Cancellations made in advance are eligible for a full refund.
- Late cancellations may attract a cancellation fee.
- No-show bookings are non-refundable.
Refund Eligibility
Refunds are issued based on the time of cancellation and booking status. Once approved, refunds are processed using the original payment method.
- Eligible refunds are processed within standard banking timelines.
- Transaction or service fees, if applicable, are non-refundable.
Cancellation & Refund Overview
| Cancellation Time | Refund Status |
|---|---|
| More than 24 hours before pickup | Full Refund |
| Within 24 hours of pickup | Partial Refund |
| No Show | No Refund |
Service-Related Issues
If a booking is cancelled by us due to unforeseen circumstances, customers will receive a full refund or the option to reschedule at no extra cost.
Policy Updates
13 Melbourne Taxi reserves the right to update this policy at any time. Any changes will be effective immediately upon posting on our website.